Returns, the field-test way
Every speaker comes with our 60-day field-test guarantee: take it on a real trip, and if it's not for you, send it back for a full refund. No restocking fee, no interrogation.
How the process works
- Email us via the contact page with your order number and a one-line reason (it helps us improve — that's all we use it for).
- Get your RMA number — we reply within 1 business day with an RMA number and the return address.
- Pack it up — original packaging preferred, with all included accessories (cable, strap, stickers if you can bear to part with them).
- Ship it with the RMA number written on the outside of the box. We'll email you when it arrives.
- Refund hits your original payment method within 5–10 business days of our inspection.
Warranty claims (after 60 days)
If your speaker develops a fault inside the 1-year warranty, same first step: contact us with your order number and a description (a short video helps). We'll troubleshoot first — most Bluetooth issues resolve in one email — and issue an RMA for repair or replacement if it's a genuine defect. See the full warranty terms.
Return address is provided with your RMA — this keeps returns trackable and your refund fast.