The DreamWave limited warranty
Every speaker we sell is genuine DreamWave stock and carries the manufacturer's limited warranty. The warranty begins on the original date of delivery and is valid only on products purchased from authorized resellers in the United States and used in the United States. (We're the sole authorized US dealer — see our Authenticity page.)
Warranty periods
- Portable speakers: 1 year from date of delivery
- Parts and accessories: 90 days
What's covered
DreamWave warrants to the original end-use purchaser that your product — delivered new, in original packaging, from an authorized reseller and used in normal conditions — is free from defects in manufacturing, materials, and workmanship. During the warranty period, covered products or components are repaired or replaced free of charge, parts and labor included. Warranty service does not extend the original warranty period.
What's not covered
- Damage caused by accident, unreasonable use, or neglect (including lack of reasonable and necessary maintenance)
- Damage to, or deterioration of, any accessory or decorative surface
- Damage resulting from failure to follow instructions in the owner's manual
- Damage resulting from repairs by anyone other than an authorized DreamWave service center
- Normal wear of parts that deplete with use, such as batteries
Making a claim
Start with our Returns & RMA page, or contact us with your order number. Registering your speaker when it arrives makes any future claim faster.